Rich Sutton has extensive experience in service management and technical support, currently serving as Service Desk Manager at Serco since February 2017, where various roles include Service Desk Performance Manager and secondments in change, incident, and knowledge management. Prior to Serco, Rich held positions at Apple and John Lewis, gaining skills in technical support and customer service. Recent experience also includes a secondment as Technical Service Improvement Manager at VIVO Defence Services from July to December 2023. Rich's educational background includes high school education from Cockshut Hill Technology College, various qualifications from Solihull College in subjects such as customer service and English, as well as an NVQ in Team Leading from Serco.
This person is not in any teams
This person is not in any offices