Tom Burnett is an accomplished IT Service Desk Manager at Serco, overseeing the Serco NA Help Desk and CMS Service Desk since August 2016. With extensive experience in incident management and customer service, Tom previously held roles at Vantiv as Incident Manager/Senior Technology Analyst, eLynx, LTD as Director of Customer Service, and Xerox Global Services as Operations Manager. Additional experience includes leadership positions at Mosler Inc. and Siemens Information Systems Ltd., as well as a military background as a Data Systems Technician in the US Navy. Tom possesses a diverse educational background, including a Data Systems Certification from the US Navy, a Bachelor's degree in Automated Manufacturing, and an Associate degree in Electronic Engineering from ITT Technical Institute.
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