Andréia Ferreira is an executive with over 18 years of experience in operational and strategic leadership, specializing in team management, organizational transformation, and the development of leaders. Currently, Andréia serves as a Gerente de clientes at Atento, where they lead a large, multichannel customer service team and have successfully implemented strategies that significantly improved customer satisfaction. Andréia has previously held managerial roles in operations and collection at various companies, including Beecenter and Sercom, focusing on metrics, process improvements, and efficiency. Andréia holds a Licenciatura from Universidade Anhanguera São Paulo and is pursuing an MBA in Business Management at MBA USP/Esalq.
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