Silvana de Carvalho is an experienced business analyst at Ipiranga Produtos de Petróleo, bringing 28 years of expertise in logistics and sales. They previously served as a senior business analyst at Sercom Contact Center and held various roles in different companies, including director's assistant and billing assistant. Silvana has a Master's in Business Administration and a postgraduate degree in Organizational Psychology and Business Strategies. They are skilled in negotiation and interpersonal relationships, with proficiency in systems like MICROSIGA - PROTHEUS and SIEBEL.
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