Serefin
Megan Rideout is an accomplished executive with extensive experience in the healthcare and technology sectors. Currently serving as the Chief Revenue Officer at Serefin since April 2021, Megan leads efforts in providing concierge health services that prioritize personalized care. Previously, Megan held the same title at Novus Health from January 2020 to July 2021, where focus was on simplifying healthcare navigation for consumers. Other notable roles include Vice President of Client Growth at Canada House Clinics and Vice President of Sales & Operations at Knalysis Technologies, contributing to advancements in cannabinoid therapy and medical cannabis software solutions, respectively. Prior roles also encompassed senior leadership in partnerships at incentriq Canada Inc. and key account management at Bond Brand Loyalty. Megan’s career began with a solid foundation in sales and client support, including positions at Egencia Canada Corp and BRAVO Meeting Management Solutions, complemented by a degree in Hotel Management with Honours from George Brown College.
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Serefin
We help our customer's clients access services that would otherwise be too complex or overwhelming for them. We do this in a human and person-centred manner. The critical element to delivering this service is our team of high-quality front-line staff. coordinators, who humanize the process, such as nurses, care coordinators, social workers, and brand ambassadors. Our innovative technology and standardized procedures support our front-line team. Our customers include large organizations, EAP programs, credit cards, insurance companies, loyalty and rewards companies, governments, and public sector agencies. We added services to support government agencies like Access OAP and Autism Ontario to ensure citizens can understand and access available programs and resources. We enhance corporate EAP programs by providing nurses who can assist with medical questions and understanding how to maximize the benefits available to them. We add value to loyalty, rewards, and credit card programs. We reduce insurance company costs by ensuring clients use the available services efficiently. We build bespoke contact centre services that improve the brand experience for our client's customers. Our values revolve around our people to ensure we build a company that will deliver on our mission. Our core values are collaboration, integrity, ownership, creativity, community, and fun. Why work for us? Serefin is all about delivering exceptional client service. Our divisions include Serefin Health, Serefin Experiences, and Serefin Travel, designed to help clients navigate complex services. We help families with autistic children find the right services as part of AccessOAP. We help employees determine the best services as part of their EAP program. We help travellers to find answers to non-emergency medical questions when away from home. We help brands improve their customer experience when customers call in To learn more, visit our website at www.serefin.com