Shawonn Smith

Shawonn Smith is a seasoned customer success professional with extensive experience across multiple organizations. Currently serving as a Customer Success Specialist at RealWork Labs since January 2023, Shawonn successfully launched and managed a Reseller program that contributed over $109,380 in Annual Recurring Revenue as of April 2024 while leading key initiatives in team training and client retention. Prior experience includes roles as Customer Success Manager at oak9, where Shawonn handled escalations and product improvements, and at Quest Software, focusing on comprehensive customer success plans and revenue growth. Shawonn also has experience as Lead Service Desk Analyst at The Motorists Insurance Group, overseeing a team and incident management, and as Delivery Manager at The Select Group, where Shawonn managed recruitment processes and maintained client relationships. Shawonn holds degrees from James Madison University and the University of Nevada-Las Vegas.