Sero sits at the intersection of home comfort, construction and energy.

Energy

Sero

Sero's headquarters in Cardiff, United Kingdom

James Williams

Liz Cochlin

Andrew Sutton

Emma Williams McIm

Amy Hewett

Kris Ablett (ACXS)

Matthew Burton

This department oversees the planning, execution, and completion of projects within the organization.

Project Management

The Software Engineering team at Sero develops, maintains, and enhances software solutions that optimize home comfort, construction efficiency, and sustainable energy usage. This team ensures seamless integration of cutting-edge technologies, focusing on both backend and frontend development, system architecture, and rigorous testing to deliver high-quality, reliable products.

Software Engineering

This department focuses on enhancing customer experiences and managing key accounts effectively.

Customer Operations

The Customer Service Team at Sero ensures customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support related to home comfort, construction, and energy solutions. Led by the Customer Services Manager and Head of People & Customer, the team of dedicated Customer Service Agents strives to enhance the overall customer experience and maintain high service standards.

Customer Service Team

This department manages and oversees project-related activities and ensures timely delivery and communication across various initiatives.

Project Coordination

This department oversees the strategic direction and management of the organization's commercial and technological functions.

Sero

Org chart

Teams

Project Management

Software Engineering

Customer Operations

Customer Service Team

Project Coordination

Executive Leadership

Offices

Sero

Org chart

Teams

Project Management

Software Engineering

Customer Operations

Customer Service Team

Project Coordination

Executive Leadership

Offices

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