Sertis (MGA)
Caroline Ettinger is a seasoned professional with extensive experience in operations and technology management across various organizations. Currently serving as Head of Operations at Sertis since May 2025, Caroline previously held multiple roles at Joyn Insurance from October 2020 to May 2025, including Chief Administrative Officer, Chief of Staff, and Technology Operations Lead. Caroline's background includes a position as Technology Chief of Staff at Blackboard Insurance and Senior Director for Data and Analytics at AFROPUNK Worldwide LLC. Earlier career highlights feature roles such as Principal Associate and Scrum Master at Capital One, Senior Data Project Manager at 270 Strategies, and positions focused on data coordination and technology at the Consumer Financial Protection Bureau and the Presidential Inaugural Committee. Caroline's educational credentials include an M.Sc. in Political Science and Political Economy from The London School of Economics and Political Science, a B.A. in Political Science and Mathematics from Macalester College, and studies at The University of Edinburgh and The Brearley School.
This person is not in any teams
This person is not in any offices
Sertis (MGA)
A contemporary managing general agency (MGA) specializing in insuring owner and professionally managed multifamily properties across 15 states and the District of Columbia. Sertis offers a comprehensive package (property, general liability, and equipment breakdown) of coverages tailored to meet our clients’ needs. We collaborate with our broker partners to help their clients control their rising insurance costs by assisting them in deploying industry-leading risk mitigation practices and products. At Sertis, we embrace innovation and leverage our expertise to navigate the ever-evolving landscape of multifamily property insurance.