Maom Julie Kerr

Julie Kerr, MAOM, has accumulated extensive work experience in various leadership and managerial roles. Julie is currently serving as the Sr. Director of Contact Center Services at Serviam Care Network since April 2021. Prior to this, Julie worked at U.S. Bank as the Operation Manager- Site Lead from March 2019 to October 2020. In this role, they were responsible for implementing operational efficiencies and overseeing the ServiceNow project, resulting in improved workflow and a reduction in average handle time. Julie also served as the Director of Contact Center Operations at CommunityAmerica Credit Union from August 2008 to January 2019, where they implemented strategies and systems to enhance productivity and revenue growth. Before that, they held the position of Contact Center Manager at the same organization from December 2001 to August 2008, focusing on team development and optimizing member experiences. Additionally, Julie has experience as the Vice President of Programs at the Association of Customer Contact Professionals, where they coordinated events and shared best practices within the contact center industry.

Julie Kerr, MAOM, obtained a Bachelor of Science - BS degree in Finance and Financial Management Services from the University of Missouri-Columbia. Additionally, they earned a Master of Arts - MA degree in Organization Management from the University of Phoenix. The provided information does not include the specific start and end years for each education degree.