Andrea la'Tiya Richardson

Andrea La'Tiya Richardson is an experienced IT professional currently serving as a Field Infrastructure Engineer and previously as a Desktop Support Technician at Service Corporation International since March 2018. Responsibilities include managing incident reports in the Heat Ticketing System, troubleshooting for microcomputer users, and providing technical support for hardware, software, and network issues. Prior experience includes working as an IT Help Desk Analyst at Adventist Health, where Level One support was provided, and creating knowledge base documentation, as well as serving as a Service Desk Analyst at Orlando Health. Educational credentials include an Associate of Science degree in Criminal Justice from Florida Technical College and a Pharmacy certificate from Americare School of Nursing.