You shouldn’t need to choose between better service and lower costs. We bring the skills and tools to get you both.

Most service improvement falls short because the people, processes and technology aren’t aligned to customer outcomes. We help leaders of complex service businesses fix that.

Service Economics is the only firm focused on the economics of complex service operations. We help organisations design and sustain more effective services through consulting, training and technology.

What makes us different:
We transfer capability, not create dependency. Your team ends up more capable of delivering effective service - whether through consulting that builds internal skills, training that embeds new ways of working, or our Navigator platform that gives permanent visibility of how your operation actually works.

Our clients include leaders in consumer regulated sectors like financial services, insurance, housing and utilities - where service isn’t always straightforward and has to work properly end to end. We work with organisations including Aviva, MetFriendly, Motor Insurers Bureau and Livv Housing Group.

Effective service costs less.

Service Economics

Seán Keane

This department focuses on the strategic direction and overall management of the organization.

Service Economics

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Service Economics

Org chart

Teams

Executive Leadership

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