Service Physics
Kelly Moran is an experienced professional in the hospitality and operations engineering sectors. Currently serving as a Project Lead - Operations Engineer at Service Physics since January 2023, Kelly previously held roles at Marriott International as a Graduate Corporate Fellow/Intern in Field Marketing and Blackberry Mountain as a Hospitality Intern. With notable experience at Celebrity Cruises, Inc., Kelly developed new training programs, facilitated sustainability initiatives, and coordinated significant event planning. Kelly co-founded DK Culinary Ventures, LLC, directing the development of culinary projects and generating substantial revenue through innovative dining experiences. Educational achievements include a Master of Management in Hospitality from Cornell University and a Bachelor of Arts in International Relations and Entrepreneurship Studies from Tufts University, complemented by international study experiences.
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Service Physics
We embed in growth-oriented organizations to : • Reveal hidden data and generate insight to align efforts to outcomes • Strategically deploy digital and technology solutions to transform the experience for owners, operators, and guests • Design and implement comprehensive operations and leadership systems that make sense for people and enable businesses to scale effectively • Build capability for limitless continuous improvement—from the shop floor to the C-suite OUR MISSION: To make service work better for people. OUR VALUES: Drive: We seize every opportunity to make it amazing. Seek, Understand, & Solve: We are relentlessly curious problem seekers and solvers. Growth Mindset: We are open to what’s possible & believe in constant learning and experimenting our way through ambiguity. Servant Leadership: We are accepting, vulnerable, authentic, present, and useful. Be a Pro: We constantly show up as individuals and as a team with quality and integrity. Positivity: We provide lift, not drag.