Service Physics
Rebecca Anderson is an accomplished professional with extensive experience in operations and consulting within various industries. Since May 2021, Rebecca has served as Delivery Director at Service Physics, focusing on solving significant challenges in the service industry. Concurrently, since August 2018, Rebecca has been a Consultant and Agile Coach at Anderson Consulting Group Co., specializing in helping organizations enhance work environments and implement effective solutions. Prior experience includes a lengthy tenure at Starbucks from April 2003 to March 2021, where Rebecca held multiple roles including Director of Retail Operations Technology and Program Manager for Global Operations Technology, driving improvements in store operations through technology and waste reduction. Rebecca's diverse skill set encompasses digital product management, project implementation, and training development, contributing to a robust career dedicated to operational excellence and customer service enhancement.
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Service Physics
We embed in growth-oriented organizations to : • Reveal hidden data and generate insight to align efforts to outcomes • Strategically deploy digital and technology solutions to transform the experience for owners, operators, and guests • Design and implement comprehensive operations and leadership systems that make sense for people and enable businesses to scale effectively • Build capability for limitless continuous improvement—from the shop floor to the C-suite OUR MISSION: To make service work better for people. OUR VALUES: Drive: We seize every opportunity to make it amazing. Seek, Understand, & Solve: We are relentlessly curious problem seekers and solvers. Growth Mindset: We are open to what’s possible & believe in constant learning and experimenting our way through ambiguity. Servant Leadership: We are accepting, vulnerable, authentic, present, and useful. Be a Pro: We constantly show up as individuals and as a team with quality and integrity. Positivity: We provide lift, not drag.