Service Physics
Whitney Law serves as the Head of Brand & Operations Strategy at Service Physics since September 2020. Prior experience includes a decade at Starbucks, where roles progressed from store manager to program manager within Global Operations Services. Notably, Whitney developed a comprehensive leadership development program for 13,000 participants and led teams focused on Operational Excellence through cross-functional partnerships. Whitney's foundational experiences at Starbucks span multiple managerial roles, demonstrating a strong commitment to improving operational processes and supporting diverse learning needs. Whitney holds a degree from the University of Washington.
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Service Physics
We embed in growth-oriented organizations to : • Reveal hidden data and generate insight to align efforts to outcomes • Strategically deploy digital and technology solutions to transform the experience for owners, operators, and guests • Design and implement comprehensive operations and leadership systems that make sense for people and enable businesses to scale effectively • Build capability for limitless continuous improvement—from the shop floor to the C-suite OUR MISSION: To make service work better for people. OUR VALUES: Drive: We seize every opportunity to make it amazing. Seek, Understand, & Solve: We are relentlessly curious problem seekers and solvers. Growth Mindset: We are open to what’s possible & believe in constant learning and experimenting our way through ambiguity. Servant Leadership: We are accepting, vulnerable, authentic, present, and useful. Be a Pro: We constantly show up as individuals and as a team with quality and integrity. Positivity: We provide lift, not drag.