Diana Lozano

Diana Lozano is an accomplished professional with extensive experience in customer service and human resources. Currently serving as a Customer Service Representative at Service Professor, Inc., Diana effectively converts calls into service appointments and maintains customer database accuracy. Previous roles include Human Resources Coordinator and Interim Manager, where responsibilities encompassed onboarding, benefits management, compliance, and conducting disciplinary meetings. Diana has worked with notable companies, including Farmers Insurance and Benteler Automotive, where duties ranged from managing personnel files to overseeing HRIS functions. Diana holds a Bachelor of Business Administration with a focus on Human Resource Management from Davenport University and an Associate of Business from Grand Rapids Community College.