Service Professor, Inc.
Diana Lozano is an accomplished professional with extensive experience in customer service and human resources. Currently serving as a Customer Service Representative at Service Professor, Inc., Diana effectively converts calls into service appointments and maintains customer database accuracy. Previous roles include Human Resources Coordinator and Interim Manager, where responsibilities encompassed onboarding, benefits management, compliance, and conducting disciplinary meetings. Diana has worked with notable companies, including Farmers Insurance and Benteler Automotive, where duties ranged from managing personnel files to overseeing HRIS functions. Diana holds a Bachelor of Business Administration with a focus on Human Resource Management from Davenport University and an Associate of Business from Grand Rapids Community College.
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Service Professor, Inc.
Service Professor, Inc. is one of the largest home service repair companies in West Michigan. From our headquarters near Gerald R. Ford International Airport we serve more than 15,000 residential and commercial customers in 7 West Michigan counties providing the very best electrical, plumbing, and heating & cooling service and repair along with duct cleaning. Our commitment to providing exceptional customer service is the foundation of our business and driving force behind everything we do. Our team values transparency and integrity, and we stand 100% behind the work we do. Awards and Recognition • 101 Best and Brightest Companies to Work For Award (2014, 2015, 2016, 2017) • Michigan 50 Companies to Watch (2016, 2017) • An Inc. 5000 Fastest Growing Company (2015, 2016, 2017) • Angie's List Super Services award • Best of HomeAdvisor award • Best of GR award • A+ rating with the Better Business Bureau • The highest Google rating for our industry