Katie Hill

Katie Hill has a diverse work experience spanning multiple industries. Katie began their career in 2002 as an Assistant Manager at Cisco Travel Plaza I, where they trained employees and managed daily operations. From 2004 to 2008, they worked at Express Scripts as a Patient Care Team Leader, responsible for coaching and managing a team of advocates. Katie then joined Express Employment Professionals in 2008 as an Appeals/Denials Specialist, handling difficult accounts and ensuring payment reimbursement.

In 2008, Katie transitioned to Convergys, starting as a Quality Performance Associate and later becoming a Team Leader CC. In these roles, they implemented quality processes, analyzed metrics, and coached team members to achieve goals.

From 2011 to 2019, Katie worked at Lowe's Companies, Inc., starting as a Performance Support Lead and progressing to various analyst roles. Katie developed reporting deliverables, identified improvement opportunities, and facilitated process improvement projects.

Their most recent position, starting in 2019, is with Service Pros Installation Group, INC. Katie initially served as a Business Data Analyst and then advanced to the role of Data Analytics Manager and Director of Data Analytics. Their responsibilities involve utilizing data analytics to drive business decisions and enhance performance.

Overall, Katie Hill's work experience demonstrates a strong background in analytics, reporting, coaching, and operations management.

Katie Hill attended Camden County High School from 1998 to 2002, where they earned their High School Diploma in College Prep.