Service Quality Institute
Fabio Marques is an accomplished professional with extensive experience in management and influence, currently serving as President and Keynote Speaker at the International Excellence Society since January 2016, delivering over 4,000 lectures on leadership, team building, and customer service excellence. In addition to this role, Fabio has been an Implementation Strategist at the Service Quality Institute since 1997, focusing on developing customer-centric cultures, and has served as President at IES do Brasil, providing training and consulting in customer management. Previous experience includes significant achievements as National Business Manager at Alcon, where Fabio elevated market share and customer satisfaction, and technical and sales roles at IBM and Siemens. Educational credentials include a strategic management extension from the University of California, Berkeley, and a Bachelor's degree in Business Administration/Marketing from Universidade Sรฃo Judas Tadeu.
Service Quality Institute
1 followers
Service Quality Institute is the Global Leader in Helping Organizations Keep Customers, Build Market Share and improve the performance of Your Entire Work Force by developing a Culture of Delivering Superior Customer Service. Competition is tough, price and feature are often easily matched with customers more demanding than ever before. Superior Customer Service is the most cost effective way of growing your business. We help you keep customers, build market share and improve the performance of your entire work force with a superior Customer Service Strategy. ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ณ๐๐ ๐๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง SQI tailors, personalizes, and customizes programs to any degree your organization needs with no limitations. We work with you to create a program that changes your employeesโ attitudes and behaviors, building morale, teamwork and communication by empowering your employees. ๐๐ฅ๐ข๐ฆ๐ข๐ง๐๐ญ๐ ๐๐% ๐จ๐ ๐๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐๐ ๐๐ซ๐๐ข๐ง๐ข๐ง๐ ๐๐ข๐ฆ๐ Time is the most expensive part of training. Our programs will reduce costs of training while producing more productivity, thus greater profits. ๐๐ฅ๐ข๐ฆ๐ข๐ง๐๐ญ๐ ๐๐% ๐จ๐ ๐๐ฅ๐ฅ ๐๐ซ๐๐ฏ๐๐ฅ ๐๐ฑ๐ฉ๐๐ง๐ฌ๐๐ฌ All SQI training is done on site facilitated by our Certified Trainers or your Certified Trainers. Zoom can be used to avoid physical classroom contact. ๐๐ ๐๐ซ๐๐๐ญ๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐๐ฌ ๐ ๐จ๐ซ ๐๐จ๐ฆ๐ฉ๐๐ง๐ข๐๐ฌ The Service Quality Institute has the largest collection of Customer Service Programs and Products in the world. With our proven system, businesses are able to introduce a new program every four to six months helping you create a culture change, and sustain your businessโs commitment to Customer Service excellence. Your employees will benefit from the convenience of our Online Learning Programs, For more information on Improving Your Customer Service contact us directly : by Phone ๐๐๐-๐๐๐-๐๐๐๐ or eMail ๐ฃ๐จ๐ก๐ง@๐ฌ๐๐ซ๐ฏ๐ข๐๐๐ช๐ฎ๐๐ฅ๐ข๐ญ๐ฒ.๐๐จ๐ฆ