Rosendo Roche

Master Trainer & Coach at Service Quality Institute

Rosendo Roche serves as the Director at Intelectum - Beyond Consulting since January 2014, specializing as a Master Trainer and Coach in global methodologies for productivity and technology solutions for multinational corporations in sectors such as Banking, Telecommunications, and Energy. Roche also leads the Diversification & Strategic Planning Division and has extensive experience as an Owner of Edutrade, providing training and insights into international market negotiations. Other roles include Master Trainer & Coach for Streamline Communications and Service Quality Institute, along with executive positions at Wall Street English and Banco Consolidado. Rosendo's educational background includes an MBA in Finance from Florida Atlantic University and a degree in Electric Engineering from Universidad Simรณn Bolรญvar.

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New York, United States

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Service Quality Institute

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Service Quality Institute is the Global Leader in Helping Organizations Keep Customers, Build Market Share and improve the performance of Your Entire Work Force by developing a Culture of Delivering Superior Customer Service. Competition is tough, price and feature are often easily matched with customers more demanding than ever before. Superior Customer Service is the most cost effective way of growing your business. We help you keep customers, build market share and improve the performance of your entire work force with a superior Customer Service Strategy. ๐€ ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ข๐ณ๐ž๐ ๐’๐จ๐ฅ๐ฎ๐ญ๐ข๐จ๐ง SQI tailors, personalizes, and customizes programs to any degree your organization needs with no limitations. We work with you to create a program that changes your employeesโ€™ attitudes and behaviors, building morale, teamwork and communication by empowering your employees. ๐„๐ฅ๐ข๐ฆ๐ข๐ง๐š๐ญ๐ž ๐Ÿ–๐ŸŽ% ๐จ๐Ÿ ๐„๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ž๐ž ๐“๐ซ๐š๐ข๐ง๐ข๐ง๐  ๐“๐ข๐ฆ๐ž Time is the most expensive part of training. Our programs will reduce costs of training while producing more productivity, thus greater profits. ๐„๐ฅ๐ข๐ฆ๐ข๐ง๐š๐ญ๐ž ๐Ÿ—๐Ÿ“% ๐จ๐Ÿ ๐š๐ฅ๐ฅ ๐“๐ซ๐š๐ฏ๐ž๐ฅ ๐„๐ฑ๐ฉ๐ž๐ง๐ฌ๐ž๐ฌ All SQI training is done on site facilitated by our Certified Trainers or your Certified Trainers. Zoom can be used to avoid physical classroom contact. ๐–๐ž ๐‚๐ซ๐ž๐š๐ญ๐ž ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž ๐‚๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ž๐ฌ ๐…๐จ๐ซ ๐‚๐จ๐ฆ๐ฉ๐š๐ง๐ข๐ž๐ฌ The Service Quality Institute has the largest collection of Customer Service Programs and Products in the world. With our proven system, businesses are able to introduce a new program every four to six months helping you create a culture change, and sustain your businessโ€™s commitment to Customer Service excellence. Your employees will benefit from the convenience of our Online Learning Programs, For more information on Improving Your Customer Service contact us directly : by Phone ๐Ÿ—๐Ÿ“๐Ÿ-๐Ÿ–๐Ÿ–๐Ÿ’-๐Ÿ‘๐Ÿ‘๐Ÿ๐Ÿ or eMail ๐ฃ๐จ๐ก๐ง@๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ช๐ฎ๐š๐ฅ๐ข๐ญ๐ฒ.๐œ๐จ๐ฆ


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Headquarters

United States

Employees

11-50

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