Laura Herman

Laura Herman is an experienced professional specializing in Vocational Education and Training, Learning and Development, and Leadership and Management within the Financial and Customer Services Industry. Currently serving as General Manager of Learning at Service Stream since May 2025, Laura has previously held significant roles including Group Learning and Development Manager at Credit Corp and Head of Collective Learning at Collection House Group. With a strong background in managing registered training organizations and delivering training solutions both domestically and internationally, Laura’s expertise is further supported by a Master of Business Administration from Torrens University and various leadership and training qualifications. Laura's career also spans roles at Kmart Australia and Commonwealth Bank, demonstrating a commitment to enhancing learning outcomes and organizational performance.