Service Stream
Nicole O'Shanassy is an experienced operations manager with a career spanning over two decades in customer care and talent management. Currently serving as the Operations Manager for Customer Care at Service Stream since March 2015, O'Shanassy previously held positions including AMI Outbound Contact Centre Manager at Skilltech and Talent & Performance Consultant at World Vision Australia. O'Shanassy has a strong background in managing contact centres, focusing on performance optimization and customer satisfaction. Additionally, O'Shanassy has led teams in various capacities at World Vision Australia and UCMS, notably in workforce management and quality assurance. Early career experience includes significant roles at Telstra, emphasizing health, safety, and customer relations. O'Shanassy's educational background includes studies at Clonard Girls College in Geelong.
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Service Stream
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Service Stream Limited is a provider of essential network services, including access, design, build, installation and maintenance across copper, fiber and wireless telecommunications networks, as well as to private and public energy, and water entities. The Company's segments include Fixed Communications, Mobile Communications, and Energy & Water.