Service Systems Associates
Katherine Hurrelbrinck has a diverse work experience spanning over two decades. Katherine most recently worked as the Director of Retail Operations at Service Systems Associates, where their responsibilities included managing and growing retail businesses on the Detroit Zoo campus, overseeing the duties of various managers, and collaborating with the regional buyer. Prior to that, they served as a Multi Unit Store Manager at Christopher and Banks, where they achieved planned sales and key performance indicator (KPI) targets, recruited and trained multiple store teams, and drove sales, customer service, and visual standards. Katherine also worked as an Assistant Store Manager at Eddie Bauer, focusing on operations management, sales, and associate performance. In their earlier years, they held the position of Loss Prevention and Safety Manager at Parisian, where they resolved internal and external theft issues and conducted safety and security training. Katherine began their career as an Asset Protection Associate at Target and later served as a Loss Prevention Supervisor at The Great Indoors. Throughout their career, Katherine has demonstrated strong leadership, managerial, and sales skills.
Katherine Hurrelbrinck completed their college education from 1992 to 1996 at Eastern Michigan University, earning a Bachelor's Degree in Psychology. Prior to that, from 1988 to 1992, they attended Marian High School, where they obtained a Diploma in a College/University Preparatory and Advanced High School/Secondary Diploma Program.
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Service Systems Associates
Service Systems Associates (SSA) is an award-winning visitor amenities company. We partner with Cultural Attractions across the country to deliver innovative ideas that sustainably grow visitor participation and develop competitive advantage through powerful customer experiences. What matters most in today's business climate is the design and delivery of innovation value. Meeting this goal demands the simultaneous application of creative thinking and innovative design, followed by operational execution. The concepts provided by SSA focus on our client’s expectations of enhancing the visitor’s overall experience, and to do so in the context of their mission related programming. Often we seek out new business opportunities where we can contribute to align with their mission through innovation, and with our client’s aspirations for exploring ways for amenity systems to intersect with cultural programming. Our goal is to become an extension of the programming itself - we look to reset quick service dining, catering, and retail design so that they are positioned as immersive extensions of the culture of the venue. Each location has outstanding, talented individuals who put visitor experience and customer service first. The fun and family feel of SSA's culture provides an amazing work experience promoting growth from within, creating rooted industry knowledge and expertise. The vast nature of the different types of locations create an amazing staff of culinary experts, operations, sales, retail buyers, and everything in between.