Lissette Portillo

Client Success Manager at ServicEngineBPO

Lissette Portillo has a diverse work experience spanning multiple industries. Lissette currently serves as a Client Success Manager at SEBPO since November 2022. In 2021, they worked as a Project Leader at OHBI from March to August. Lissette's earliest work experience dates back to 2002 when they joined Avianca as a Customer Care Professional. During their tenure of almost 19 years, they focused on ensuring the fulfillment of quality standards and customer service performance indicators. Lissette's work experience showcases their expertise in client management and project leadership roles.

Lissette Portillo attended Universidad Albert Einstein, where they studied Industrial Engineering. No specific start or end years were provided for their time at the university. In addition to their formal education, Lissette has obtained various certifications in different fields. These certifications include "Agile Foundations," "Google Slides Essential Training," "Process Improvement Foundations," "Root Cause Analysis: Getting to the Root of Business Problems," "Statistics Foundations 1: The Basics," "Lean Six Sigma: Analyze, Improve, and Control Tools," "Outsourcing Management," "Lean Six Sigma: Define and Measure Tools," "Six Sigma Foundations," "EFSET English certificate C2," "Operational Excellence Foundations," "Standard English Test," "Diploma Social Selling Linkedin," "Scrum: Advanced," "Project Management Foundations," "B2B Marketing Foundations," "Design Thinking: Understanding the Process," and "Venta Consultiva." These certifications were obtained from institutions such as LinkedIn, EF International Language Campuses, EF Standard English Test (EF SET), and Mentores Latam. The certifications were earned between 2021 and 2023, with specific months and years for each certification.

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Timeline

  • Client Success Manager

    November, 2022 - present