Paulina Escobar de Escamilla

Senior Client Success Manager at ServicEngineBPO

Paulina Escobar de Escamilla has a diverse work experience spanning multiple industries and roles. Paulina is currently working at SEBPO as a Senior Client Success Manager, where they are responsible for the day-to-day service delivery and maintaining client satisfaction. Prior to this, they worked at Inspired Kitchen Design as a Design Coordinator, where they implemented CRM systems and improved internal processes to enhance efficiency and quality. Paulina also has experience as an Administrative Manager at Dportivos, where they supervised operational and sales departments and developed internal policies for the company. Additionally, Paulina has held various positions at Centric Business Solutions, including Operations Director, Operations Manager, and Billing Manager, where they were responsible for site productivity, budget compliance, and billing supervision. Their earlier experience includes roles at Sykes El Salvador as an Operations Supervisor and Team Manager, where they closely monitored team performance and customer satisfaction.

Paulina Escobar de Escamilla has a diverse education history. In 2016, they attended Le Bouquet and obtained a Professional Pastry Chef degree. Later that year, they enrolled at Fundación Universitaria Iberoamericana to pursue a Máster en Desarrollo de Proyectos de Innovación y Producto, and their completion date is unknown. Furthermore, Paulina has a degree in Licenciatura en Diseño Ambiental from Universidad Albert Einstein, although the specific dates of their enrollment are not provided.

In addition to their formal education, Paulina has acquired additional certifications. Paulina obtained an Associate Certified Outsourcing Professional (aCOP) certification from IAOP in November 2022. Moreover, they also hold a certification as an Open Water Diver from El Salvador Divers, although the acquisition date is not mentioned.

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Timeline

  • Senior Client Success Manager

    March, 2023 - present

  • Client Success Manager

    March, 2021