Archer Chaoying Wu

Archer Chaoying Wu is a seasoned professional in technical support and software engineering with extensive experience at ServiceNow and HSBC. At ServiceNow, Archer serves as Team Lead and Sr. Staff Technical Support Engineer, specializing in the Platform-as-a-Service realm, demonstrating a strong commitment to customer satisfaction and excellence in technical problem-solving. Recognized with multiple awards, including the Technical Support Spot Award and the Llama Award, Archer contributes significantly to support tool development and team coaching. Prior experience at HSBC includes leading application support for trading systems across Asia-Pacific, achieving high SLA completion rates, and overseeing ITIL-compliant processes. Archer began a career at Guangzhou Environmental Monitoring Centre, enhancing IT infrastructure and web solutions. Archer holds a Bachelor of Applied Computer Science in Information Technology from South China Agricultural University.