Chad Carmichael

Chad Carmichael is a Process Improvement and Operational Excellence practitioner with over 25 years of experience in industry and consulting. They have expertise in Process Engineering, Customer Experience Design, Service Design and Delivery, Agile Product Ownership, Lean Six Sigma, and Strategy Articulation. Chad has held various leadership roles, including Sr. Director at ServiceNow and Associate Vice President at North Highland, where they developed solutions for diverse organizational challenges. Their prior experience includes management positions at J.P. Morgan and Deutsche Bank, as well as serving in the US Navy as a Nuclear Reactor Operator.