Gerd Keuser is a seasoned professional in business process management and optimization, having held significant roles at ServiceNow from 2018 to 2021, including Program Director and Principal Business Process Consultant. Prior to that, Gerd worked at IDS Scheer Ltd as a Consultant and Manager, focusing on the design and implementation of workflow systems. Gerd's experience also includes positions at Swisscom Ltd in various managerial capacities, where they advanced operational excellence and process efficiency. Gerd earned a Diplom Wirtschaftsingenieur (FH) in Industrial Engineering and Management from the University of Applied Sciences in Germany.
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