ServiceNow
Helen Kottenstette

Helen Kottenstette

Senior Vice President, Strategic Operations (product, Technology, Customer Success And Experience) at ServiceNow

Helen Kottenstette is currently the Senior Vice President at ServiceNow, overseeing strategic operations across various teams. Previously, Helen held leadership roles at eBay and PayPal, focusing on trust and safety, customer success, and sales strategy. Helen's educational background includes an MBA from Stanford University and degrees in Law and Commerce.

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Org chart

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Manager

Chirantan Desai

President & COO

Peers

Rebecca Marshall

Chief Procurement Officer And SVP Global Business Services

Vinay P.

Chief Architect & Vice President - Engineering, Digital Technology

John Ball

SVP & GM, ServiceNow Customer Workflow

Reports

Leela Krishna

Portfolio/ Domain Lead Digital Technology Horizontal Programs: Eds, Edp, Ai/ml R&i , Transformations

Shelley A Olson

Head Of Strategy And Operations, Support And Product Success

Marie Pilon

Director, Of Digital Technology Application, Legal

Duncan Glover

VP It, Responsible For CRM And CPQ At Servicenow

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Timeline

Senior Vice President, Strategic Operations (product, Technology, Customer Success And Experience)
January, 2023 - present
Vice President, Strategic Platform And Product Operations
October, 2020
Vice President, Customer Success And Advocacy
April, 2018

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