John O'Malley is a seasoned IT professional with extensive experience in account management and client services. Currently serving as a Senior Account Escalation Manager at ServiceNow since June 2021, John has previously held significant roles at IBM from March 2005 to May 2020, including Global IT Client Services Manager for Cognitive Process Services and EMEA IT Delivery Project Executive focused on Business Transformation Outsourcing. Prior experience includes serving as Technical Services Manager at Equitant from August 1998 to March 2005. John holds a BSc in Computer Science from Griffith College Dublin and a Certificate in Computer Science from Technological University Dublin.
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