John Zyphur

John Zyphur is a seasoned technical professional with extensive experience in network engineering, incident management, and operational oversight. Currently serving as a Senior Staff Production Service Engineer at ServiceNow since June 2019, John fulfills the role of Technical Duty Officer, leading teams during critical escalations and automating analytical processes using Python. Prior roles include Principal Network Engineer at DarkMatter LLC, where John successfully addressed operational gaps in network systems, and Infrastructure Maintenance Lead at Raytheon, providing technical guidance in operational meetings. John’s diverse background includes positions as a WAN Security Engineer and Senior Network Security Engineer, showcasing a strong proficiency in cybersecurity and network management. John holds a B.A. in Behavioral Psychology/Psychopharmacology from UC San Diego.