Matt Foster

Matt Foster has extensive experience in customer advocacy and account management, currently serving as Senior Manager for Account Escalations in EMEA & Hyderabad at ServiceNow since October 2019. Prior roles at ServiceNow include Principal Account Escalation Manager and Senior Account Escalation Manager. Previously, Matt spent nearly eight years at Microsoft, where responsibilities included Senior Advocacy Manager, focusing on enhancing customer experiences and driving product improvements, and XBOX Global Escalations Executive, addressing high-level stakeholder escalations. Earlier career stages consisted of positions in sales and account management at companies such as Freestyle IT and Insight Direct UK. Matt's educational background includes attendance at The Embrook from 1996 to 2002.