Neil Sparkes

Neil Sparkes currently serves as Area VP for the Customer Excellence Group at ServiceNow, starting in June 2025. Prior to this role, Neil was Senior Director of Customer Success at The Access Group, leading a global team of over 350 Customer Success Managers and managing a substantial book of business. Neil's extensive experience includes a tenure at Microsoft, where roles ranged from Senior Director of Customer Success to Account Technology Strategist, overseeing teams focused on customer experience and cloud solutions. Additionally, Neil has served as a Board Trustee and Career Coach at Smart Works Reading and held significant positions in technology infrastructure at notable financial institutions. Academic credentials include a Master of Engineering from the University of Exeter.