Omkar J. is a Staff Product Researcher at ServiceNow, specializing in Enterprise Service Optimization workflows and driving efficiency gains through innovative research strategies. With over 10 years of experience, they have a proven track record in both B2C and B2B product strategy, having previously held roles at Delivery Hero, Swiggy, Flipkart, and Lava International Limited. Omkar has led research initiatives across multiple global markets, leveraging mixed-methods research to translate user insights into impactful business outcomes. They hold a Master's Degree in Industrial and Product Design from the Indian Institute of Technology, Bombay, and a Bachelor's degree in Mechanical Engineering.
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