Patrick Chen is a seasoned product leader with extensive experience in managing cross-functional teams and driving product innovation across various industries. Currently at ServiceNow, Patrick leads a team of over 40 professionals to enhance Customer Service Management and AI solutions. Previous roles include significant contributions at Meta, where Patrick enabled seamless contact sharing for 2.5 billion users, and at Next Insurance, where as Lead Product Manager, impressive revenue growth and improved conversion rates were achieved. Patrick has also held pivotal roles at Atlassian, Intuit, Peel, and Samsung Electronics, showcasing a consistent ability to drive product strategies and enhance user experiences. Educational credentials include a Master's degree in International Management and China from UC San Diego and a Bachelor's degree in International Relations from UC Irvine, along with various relevant certifications.
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