Sachin Shetty Uppunda is a seasoned professional with extensive experience in strategy and customer engagement. Currently serving as Senior Manager of Customer Engagement Strategy at ServiceNow since February 2025, Sachin has previously held the position of Senior Manager at Bain & Company from November 2021 to October 2024, contributing significantly to a strategy refresh for a $4 billion tech services firm that resulted in a 2.5x revenue increase. Sachin's background includes roles as a Consultant and Senior Associate Consultant at Bain & Company, a Summer Analyst at Nomura, and a Business Analyst at Flipkart, along with a technical role as a Field Engineer at SLB. Early career experience includes an internship at Bosch Global Software Technologies, where Sachin developed a software tool. Educational qualifications include an MBA from the Indian Institute of Management Bangalore, an exchange program at Louvain School of Management, and a B.Tech in Mechanical Engineering from the Indian Institute of Technology, Madras.
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