Sanjay Balan

Sanjay Balan is a seasoned leader in the technology and financial services sectors, currently serving as Vice President of Customer Success at ServiceNow since December 2023. Previously, as Director of Global Services at Amazon Web Services from January 2018 to December 2023, Sanjay established the Global Financial Services practice, achieving over $100 million in revenue and facilitating a $1 billion annual increase in AWS platform adoption among major financial institutions. Prior experience includes serving as General Manager at Perficient, where full P&L responsibility was held, and founding the ForwardThink Group, recognized as one of the Inc. 5000's fastest-growing companies. Sanjay's extensive background also includes partnership roles in financial services at BusinessEdge Solutions/EMC. Academic credentials include a Bachelor of Engineering in Computer Science from the College of Engineering, Guindy, and an MBA in Information Systems and Marketing from the Illinois Institute of Technology.