Sharon Jackson

Sharon Jackson, MBA, is an acclaimed senior leader and principal success architect at ServiceNow, where they drive strategy and execution for federal clients implementing new technology. Previously, Sharon held key roles at Microsoft, including Director of Customer Engagement, where they established large-scale business transformations for federal customers. Their early career included significant contributions at IBM Global Business Services and Booz Allen Hamilton, leading change management initiatives and strategic projects across various government sectors. With a strong focus on governance, technology, and stakeholder engagement, Sharon has consistently fostered collaborative environments to achieve strategic outcomes.