Shelley Sankey

Shelley Sankey is an experienced operations executive currently serving as the Head of Global Customer Service & Support Release Readiness, Knowledge, Enablement, Quality, and PMO at ServiceNow since September 2022. Previous roles include Head of Global Enablement for Professional Services & Customer Success at Salesforce, where significant contributions to organizational development and team strategy were made from November 2013 to September 2022. At CA Technologies, Sankey held the position of Global Customer Experience Executive, focusing on customer readiness and organizational development from March 2005 to November 2013. Earlier entrepreneurial experience includes managing a custom retail jewelry store from October 2002 to December 2005. Prior to that, at Cox Communications, expertise was developed in talent and organizational development as a learning consultant and curriculum developer from January 1998 to January 2002. Shelley Sankey holds a BSBA in Marketing Management and Computer Science from the University of Nebraska at Omaha.