Victor Chen

Victor Chen is a principal product manager at ServiceNow, specializing in conversational and generative AI technologies. With a strong background in product management, they previously held key positions at Workday, where they contributed to financial products and talent management systems. Victor's experience spans from leading ERP implementations at CGI Group Inc. to driving customer success and product strategy for ServiceNow's Virtual Agent and mobile applications. They are also actively involved in community initiatives, serving as Operations Chair for ServiceNow's Asian & Pacific Islander Employee Belonging Group. Victor is currently pursuing education at the University of California, Berkeley.