ServiceOcean steht seit 2013 für eine neue Erreichbarkeit im digitalen Zeitalter. Innovative Softwarelösungen verbessern Kennzahlen und ersetzen Warteschleifen im Service Center, Kaltanrufe im Vertrieb und Wartezeiten vor Ort durch intelligente Termine. Der mehrfach ausgezeichnete Innovationsführer wächst an den Standorten in St.Gallen und Köln.

Information Technology

IT Services

Software

ServiceOcean AG

ServiceOcean AG's headquarters in Aachen, Germany

Thomas Addison

Holger Heinen

Franziska Pertek

Svenja Raschka

Alexander Schagen

Sandro Ruch

Pia Unke

Teresa Braun

Frederika Walter

Marcel Walker

Bernd Schopp

The Marketing and Sales team at ServiceOcean AG focuses on driving growth and enhancing customer engagement through innovative digital strategies. They leverage online marketing tactics, manage client relationships, and develop tailored sales approaches to replace traditional service methods with efficient, intelligent solutions. This collaborative team ensures that ServiceOcean's offerings effectively reach potential clients and meet the evolving needs of existing customers.

Marketing and Sales

The Software Development team at ServiceOcean AG is responsible for designing, building, and implementing innovative digital solutions that enhance service center efficiency and streamline customer interactions. Comprising software developers and implementation consultants, the team collaborates to create user-friendly applications that minimize wait times and optimize scheduling, ensuring a seamless experience for clients in the ever-evolving digital landscape.

Software Development

The Human Resources and Strategy team at ServiceOcean AG focuses on aligning the company’s workforce with its innovative goals by fostering a strong organizational culture and implementing strategic HR initiatives. They are responsible for talent acquisition, employee development, and ensuring compliance with data protection laws, while also guiding overall business strategy to support sustainable growth in the digital service landscape.

Human Resources and Strategy

The Customer Support and IT Services team at ServiceOcean AG is dedicated to ensuring seamless communication and support for clients through advanced digital solutions. This team, comprising IT administrators, VoIP experts, customer success managers, and project heads, works collaboratively to enhance customer experiences, resolve technical issues, and optimize software performance. They play a critical role in maintaining operational efficiency and facilitating innovation across the company's service offerings.

Customer Support and IT Services

The Product Management and Design team at ServiceOcean AG is responsible for guiding the development of innovative software solutions that enhance customer interactions and streamline service processes. This team collaborates closely to define product vision, design user-centric interfaces, and ensure that all offerings align with market needs and the company's strategic goals, ultimately driving growth and improving operational efficiency.

Product Management and Design

The Leadership Team at ServiceOcean AG is responsible for setting the strategic vision and direction of the company, driving innovation in software solutions that enhance digital accessibility. Comprising the Founder & Evangelist, Founder & CEO, and Head of Product Development & Infrastructure, this team leads the organization in developing cutting-edge technologies and fostering a culture of excellence while steering growth across its locations in St. Gallen and Cologne.

ServiceOcean AG

Org chart

Board & advisors

Teams

Marketing and Sales

Software Development

Human Resources and Strategy

Customer Support and IT Services

Product Management and Design

Leadership Team

Offices

ServiceOcean AG

Org chart

Board & advisors

Teams

Marketing and Sales

Software Development

Human Resources and Strategy

Customer Support and IT Services

Product Management and Design

Leadership Team

Offices

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