Samuel Gatica

Samuel Gatica is a seasoned technical consultant and engineer with extensive experience in customer and product support. Currently serving as a Senior Consultant I in Technical Consulting at ServiceRocket since September 2021, Samuel has made significant contributions, including the creation and implementation of a new training program based on the 70-20-10 model. Previously, Samuel held the role of Enterprise and Product Support Engineer at ServiceRocket from July 2014 to June 2021 and served as a Senior Technical Support Engineer at Oracle Corporation from May 2010 to July 2014, where responsibilities included troubleshooting and configuring issues related to E-Business Suite and handling highly escalated cases. Samuel holds a degree in Informatics from Universidad Tecnológica de Chile - Inacap, obtained between 2005 and 2009.