Brittany Burgess

Brittany Burgess is a highly experienced customer advocacy and marketing specialist currently serving as a Senior Customer Advocacy Specialist at ServiceTitan since March 2021. Brittany has successfully managed a portfolio of 75 commercial service accounts while maintaining a 4.9+ customer satisfaction score. Expertise includes building senior-level relationships, analyzing user engagement data, and coaching customers on best practices. Prior to ServiceTitan, Brittany held various leadership roles at Bradbury Brothers, including Marketing and Customer Service Manager, and Plumbing Service Manager, where responsibilities encompassed overseeing marketing strategies and training field technicians. Brittany also served as Director of the Services Division at CORE Mechanical, LLC, focusing on operations management across multiple service teams. With an early career as an Office Assistant at Star Dance Center, Brittany has a solid foundation in customer service and administrative tasks. Educational credentials include an Associate's degree from Lone Star College and a high school diploma from West Ranch High School.