Jon Howard

Jon Howard is a Senior Customer Success Manager at ServiceTrade, bringing over 20 years of experience in account management and operations. Previously, Jon served as the Director of Customer Success at The Budd Group, where they managed a $22M portfolio and developed a successful Customer Success program. Jon is noted for achieving significant retention rates and enhancing process efficiencies across various roles, including Contract Manager at SSC Service Solutions and Account Executive at REDLEE/SCS, INC. Through a people-centered leadership approach, Jon focuses on improving employee engagement and client retention.