Neil Ali is a Senior Customer Success Manager at ServiceTrade since May 2024, having previously held the position of Customer Excellence Manager at Avalara from September 2023 to May 2024. With a strong background in customer success, Neil served as Director of Customer Success and Customer Success Manager at Consumer Edge from October 2021 to September 2023 and worked as a Customer Success Manager at CrossBorder Solutions in 2021. Prior experience includes roles as a Consultant and Client Solutions Associate at FactSet, a Revenue Analyst and Accounts Receivable Coordinator at buildOn, and a Customer Service and Sales Representative at Wagon Wheel Fine Wines. Neil’s career began in management and customer service at Baskin Robbins and included an internship at Fanopia. Educational credentials include a Bachelor of Science in Business Administration from the University of Connecticut and an Associate of Science in Business Administration from Norwalk Community College.
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