Walt Lilly

Walt Lilly is a seasoned professional in customer support and digital operations with extensive experience in the music industry. Currently serving as a Customer Support Specialist at ServiceTrade since February 2024, Walt previously held roles at Merge Records, including Digital Promotions Coordinator and Digital Operations Specialist, where responsibilities included maintaining relationships with Digital Service Providers and executing digital content deliveries. With a background as Streaming Strategy Coordinator at Redeye Worldwide and Content Marketing Coordinator at Yep Roc Music Group, Walt demonstrated expertise in digital media audits, marketing plans, and brand enhancement across various platforms. Early experience includes leadership roles at WKNC 88.1 FM, where Walt co-created an award-winning session series and contributed to significant fundraising efforts. Walt holds a Bachelor of Arts in Communication and Media Studies from North Carolina State University.