Jessica Méndez Bello

Jessica F. is a skilled technical specialist and full stack engineer with extensive experience in hardware and software diagnostics, customer service, and web application development. Currently employed at Apple as a Technical Specialist since July 2021, Jessica has successfully diagnosed complex malfunctions and resolved a significant portion of reported issues, while maintaining high customer satisfaction rates. Concurrently, Jessica holds a position as an Information Technology Specialist 2 (Programming) at NYS Office of Information Technology Services and has been involved in web application design and development at 100Devs. Previous roles include a Sales Advisor at H&M, a Quality Assurance Analyst at NewslyMeApp, and a Teacher Assistant at the University at Albany, demonstrating a diverse skill set in both technical and customer-facing environments. Jessica holds Bachelor's degrees in Computer Science and Criminal Justice from the University at Albany, SUNY, and Computer Science from John Jay College, along with a high school diploma in Computer Science from the Academy for Software Engineering.