Bob Winters

Bob Winters is an accomplished professional with extensive experience in customer experience management and technical consulting. Currently serving as the Manager of Customer Experience at SES Satellites, Bob leads the Global Customer Experience Team, focusing on customer-centric strategies and organizational change. Bob has held various leadership roles, including Chair of the Works Council, and previously worked as Manager of Customer Insights. Prior to SES Satellites, Bob was Team Manager of Customer Success at AirFi.aero, enhancing service delivery in the aviation sector. Bob's career began with a Technical Management Traineeship at Air France Industries KLM Engineering & Maintenance, and includes significant contributions in multiple organizations such as Flowgress and Dutch military sailing teams. Educational qualifications include a Master's degree in Civil Engineering with a focus on Transport, Infrastructure, and Logistics from Delft University of Technology, complemented by an Honours Programme in Aviation Safety.