SESTEK
Damla Mardin Yıldırım is a Senior Talent Management Specialist at Sestek since February 2022, contributing to the AI-powered solutions sector in customer service. Prior experience includes roles as an IT Recruitment Specialist at BilgeAdam Teknoloji, focusing on recruitment for IT departments, and as a Recruitment Responsible at KRM Yönetim Danışmanlık, managing selection and placement processes across various industries. Earlier positions include a project internship at RST A.Ş. and a researcher-author role at TUİÇ. Damla holds a Master's degree in Organizational Behavior from Hacettepe University, a Master's degree in Management and Strategy from Ankara University, and a Bachelor's degree in International Relations from Hacettepe University, supplemented by studies at the University of Pécs and a high school diploma from Ankara Anadolu Lisesi.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.