SESTEK
Tufan YILMAZ is currently employed as a Senior System Administrator at SESTEK since September 2021. Prior to this, Tufan worked as a System Support Specialist at Sebit Information & Education Technologies Inc. from September 2017 to September 2021, a Technical Support Specialist at Anka Aktif from October 2015 to September 2017, and a System Support Specialist at MİTAS GROUP from October 2011 to June 2013. Tufan holds a Lisans Derecesi in İşletme from Afyon Kocatepe University and also attended Anadolu University from 2011 to 2014. Additionally, Tufan completed their education in Web Programcılığı at Anadolu Ticaret Meslek Lisesi from 2005 to 2009.
This person is not in any offices
SESTEK
1 followers
Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.