Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.

Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.

OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Knovvu Analytics 
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback

Knovvu Biometrics 
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

AI/ML

Enterprise Software

Software Engineering

Technology

Telecommunications

SESTEK

SESTEK's headquarters in Sarıyer, Turkey

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

The Software Development Team at Sestek is responsible for designing, developing, and maintaining cutting-edge AI-driven solutions that enhance customer service automation. With a diverse group of engineers and developers, the team focuses on creating and optimizing products such as the Knovvu Virtual Agent and Knovvu Analytics, ensuring high performance, accuracy in speech recognition, and seamless user experiences across various platforms. They collaborate on software architecture, implement DevOps practices, and utilize rigorous testing to deliver innovative tools that transform the customer interaction landscape for global enterprises.

Software Development Team

The Sales and Marketing team at SESTEK is responsible for driving the growth and visibility of the company's AI-powered conversational automation solutions. This includes developing and executing marketing strategies, managing customer relationships, and coordinating sales efforts across diverse regions such as MEA, APAC, and North America. The team focuses on understanding customer needs, promoting products like Knovvu Virtual Agent and Knovvu Analytics, and leveraging data insights to enhance sales performance and customer engagement.

Sales and Marketing

The Product Management and Analysis team at SESTEK plays a vital role in guiding the development and enhancement of AI-driven solutions. They are responsible for defining product vision, analyzing market needs, and translating customer insights into actionable product strategies. By collaborating with engineering and R&D teams, they ensure that Sestek's innovative offerings align with client expectations and drive customer satisfaction. Their expertise in product analysis also helps refine the performance and effectiveness of products like Knovvu Virtual Agent and Knovvu Analytics.

Product Management and Analysis

The Data and Systems Support team at SESTEK is responsible for maintaining and optimizing the company's data infrastructure and software systems to ensure seamless performance of its AI-powered solutions. This team works collaboratively to provide technical support, manage databases, process data, and enhance system reliability, enabling Sestek's innovative products like Knovvu Virtual Agent, Knovvu Analytics, and Knovvu Biometrics to operate effectively and efficiently for clients worldwide.

Data and Systems Support

This department provides assistance and troubleshooting for application-related issues, ensuring optimal performance and user satisfaction.

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Other teams

Software Development Team

Sales and Marketing

Product Management and Analysis

Data and Systems Support

Application Support