Chad Newman

Chad Newman is an experienced professional in business services and customer management, currently serving as the General Manager - Business Services at Severn Trent Water since December 2012. Prior to this role, Chad held various leadership positions at BT Retail as Head of Site - Sales & Retention, and at thomsonlocal.com as Head of Customer Services, where significant contributions included overseeing customer experience initiatives and executing sales support strategies. Chad's career at Vodafone spanned from December 2006 to July 2010, where responsibilities included managing up to 300 FTE across multiple locations, designing service strategies, and implementing changes to enhance both customer and employee experiences.